CRM Solutions
Infassure works with clients to build custom solutions across a
broad range of industries and lines of business. Following are
examples of how we can help you:
Dynamics™ CRM, Microsoft’s® award winning customer relationship
management (CRM) solution provides the tools and capabilities needed
to create and easily maintain a single, 360˚customer view from
initial contact to quote and purchase and post-sales. Modules
include sales, marketing, and customer service and drive consistent,
measurable improvements in every business process, enabling closer
relationships with customers and helping to achieve new levels of
profitability.
Even for companies with the most complex of sales processes,
Microsoft Dynamics™ CRM provides easy-to-use features and
capabilities to help improve the way sales and marketing
organizations target new customers, manage marketing campaigns, and
drive sales activities.
Works the way you do
Dynamics™ CRM is tightly integrated with Office Outlook® meaning
that users do not have to switch between systems when working with
customers or prospects. This tight Outlook® integration lowers
training costs, ensures broad user adoption and provides a higher
return on investment.
Works the way your business does
Dynamics™ CRM adapts easily to existing business workflow and
processes with easily modifiable forms, data fields, relationships,
activities and objects without writing a single line of code. A new
marketing module makes it easy to build customer or lead lists,
create targeted marketing campaigns, track the progress of those
campaigns, and follow up on campaigns. A Quick Campaign wizard
allows marketers and salespeople to send out e-mail blasts to
targeted lists and track responses. Service scheduling allows you to
centrally manage all aspects of a service request, from logging and
dispatching to tracking and follow-up.
Works the way your business does
Dynamics™ CRM adapts easily to existing business workflow and
processes with easily modifiable forms, data fields, relationships,
activities and objects without writing a single line of code. A new
marketing module makes it easy to build customer or lead lists,
create targeted marketing campaigns, track the progress of those
campaigns, and follow up on campaigns. A Quick Campaign wizard
allows marketers and salespeople to send out e-mail blasts to
targeted lists and track responses. Service scheduling allows you to
centrally manage all aspects of a service request, from logging and
dispatching to tracking and follow-up.
Flexible reporting enables managers to easily see how your business
is doing—CRM data can be transferred into Microsoft® Office Excel®
for analysis or into Microsoft® Office SharePoint® Portal Server for
updating executive dashboards or collaborating on customer-related
documents. Works the way technology should because it's based on
proven, industry-standard Microsoft technology that's easy to learn
and work with, you will enjoy a rapid, low-cost deployment, low
support costs, and easy scalability as your business grows.
Microsoft Dynamics™ CRM
Sales:
Shorten the sales cycle and improve win rates with a 360-degree
customer view, lead and opportunity management, automated lead
routing, sales process automation, and competitor tracking.
Service:
Increase capacity to handle requests without increasing employee
count. Service representatives can track requests, manage support
issues from contact through resolution, and deliver the consistent,
efficient service that helps ensure customer satisfaction.
Marketing:
Deliver the right message to the right audience through effective
target marketing. Marketing professionals can segment customer data
across multiple data points to ensure proper audience definition.
Complex full cycle marketing campaigns can be planned and executed
with the results feeding directly into lead and sales management
processes.
Analytics:
Intuitive business intelligence tools built on Microsoft® SQL
Server® and the Microsoft® Office system deliver role-tailored
reporting and analytics capabilities that empower executives,
managers, and sales and service people to track and manage business
performance, quickly create reports, measure and forecast revenue,
identify opportunities, and proactively manage service issues.
Mobility:
Microsoft Dynamics™ CRM Mobile works with most handheld or mobile
devices to provide your mobile team with full, customizable sales,
marketing, and customer service functionality, including support for
multiple languages, regardless of where they’re working.
Integration:
Microsoft Dynamics™ CRM integrates with the Microsoft® Office
System, Microsoft Dynamics™ Business Management Solutions, and other
business systems to give employees a complete view of customer
information across departments, divisions, and external data
sources.
Application Development Platform:
Microsoft Dynamics™ CRM provides an organization with the ability to
quickly configure and extend the application to meet specific
business process requirements. In addition to a “codeless”
configuration environment, IT professionals can leverage
out-of-the-box Web services to deliver rich content from other
legacy applications.
Infassure Services
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