Practices

In recent years, many IT departments have had their budgets frozen or cut while being expected both to maintain existing functionality and to meet the growing technology needs of their organizations. The need to keep up with constantly changing technology has placed increased pressure and conflicting objectives on already taxed IT departments. Many small and medium-sized organizations have tried to resolve these issues by doing it themselves, hiring outside consultants, or outsourcing, with varying levels of success. Comprehensive managed service offerings can expand your ability to address customer needs successfully and fill a gap left by traditional consultants.

Infassure Managed Services customers increase network security and stability while lowering their cost of system maintenance and administration. Comprehensive management and security services enable our customers to outsource critical information technology functions and simplify the management of their IT infrastructure. Our customers stop spending all of their internal IT staff’s time on maintenance and troubleshooting and instead focus on more strategic projects. Infassure’s comprehensive management and security services reduce the administrative overhead while providing an up-to-date, stable, secure infrastructure for our customers’ day-to-day operations.

A comprehensive managed services offering provides organizations with year-round, 24-hour remote monitoring, patch management, critical updates, current software platforms, software distribution, backups, anti-virus protection, and spam filtering.

Customer Profile

Small & Medium-Sized Businesses

Limited or no in-house IT staff

Limited or cost-prohibitive support available in the customer's location(s)

Multiple, small locations making onsite IT staff less cost efficient

Frustration with other support options that are inefficient or ineffective

Require Internet connectivity yet are concerned about security risks

Desire improved cost efficiencies through the use of up-to-date technology

Recently lost their in-house IT support

Rapidly growing company that is looking to add more help desk or LAN administrators to handle routine tasks such as applying security patches, maintaining virus updates, changing passwords, or proving compliance with business integrity regulations

New company that is looking to hire an internal computer person

An company that is acquiring other companies and trying to integrate their IT systems cost effectively

A new company that is spun off from an existing larger company and has no current IT staff

K-12 school districts that cannot afford to hire internal IT staff year-round

Local governments that cannot afford a full-time IT department

Companies with server, desktop, or network hardware with leases that are about to expire

Companies that know they must replace their server hardware

Companies wanting to reduce capital expense due to hardware and software licenses purchase

Companies that want to spread payments over time

Progressive companies that recognize the value of their IT investment and seek maximum leverage through comprehensive support

Timeshare option: companies looking for cost-effective way to gain access to experts

Customer Profile

Enterprise Businesses:

Enterprise Businesses Infassure’s Enterprise customers face many of the same challenges as small and medium-sized organizations. Internal IT staff of Infassure’s Enterprise customers typically spends 70% - 80% of their time on low-level, IT support functions. Infassure’s comprehensive managed services solution compliments our Enterprise account’s internal staff. It lets in-house IT staff focus on being system architects, strategists and project managers, while Infassure takes care of day-to-day IT operations and assists with implementing the latest technologies.